Hotels in Akumal

"Secrets Akumal was an extraordinary experience that exceeded my expectations in many ways. The food was delicious, the pools were pristine, and the entire hotel, including our room, public bathrooms, and everything in between, was remarkably clean. Secrets Akumal truly pays attention to every detail. The beach, unfortunately, was not great due to seaweed, but this was not the hotel’s fault. They did everything possible to clear it. But the most impressive aspect of the resort was its service team. Jonas, Max, Ara, and the rest of the entertainment team were all incredibly friendly and fun. The wait staff was also excellent. Diego from Market Cafe, Raul from Portofino, Santiago from Beach Service, and many more, all provided great service and attentiveness. Our room was always clean and stocked with everything thanks to Silvia and our concierge, Leidy. I highly recommend trying this resort out. You won’t regret it. "

"Great family resort! Customer service was very good "

"I loved having the electric carts to take people all over not only our resort but to other resorts of the same company in the immediate vicinity as well. Gave us a much wider choice of restaurants than if we stayed at just the one resort."

"Todo perfecto solo la chica del front desk Alma muy mala actitud…"

"We absolutely love ABR! Our family has been visiting this resort for the past 15 years, and it continues to be a special place for us. Each year, we notice thoughtful updates and improvements, all while maintaining the natural beauty of the grounds, which blend seamlessly with the surroundings. Everything is always impeccably clean, and the staff is consistently kind, polite, and attentive. We especially enjoy the 8 AM yoga sessions, daily beach volleyball, and the wide variety of delicious food and drinks. While the evening entertainment could use some improvement—most nights the bands don't quite energize the crowd—there’s always a great atmosphere in the main palapa after dinner. Sundays are a highlight, with a fantastic Salsa/Cumbia band that gets everyone on the dance floor! During our recent stay, the sargassum issue affected the beaches, which was unfortunate but beyond anyone’s control. Akumal Bay is typically home to some of the most stunning beaches and snorkeling we’ve ever experienced. Overall, we love this resort for its welcoming, international vibe and outstanding customer service. We look forward to returning again!"

"The resort is truly one of the most beautiful places I’ve ever stayed in Tulum. From the moment we arrived, the staff went above and beyond to ensure our stay was relaxing and completely stress-free. Their kindness, warmth, and professionalism made a lasting impression on me. Every interaction was filled with genuine smiles and a willingness to help—no request ever felt like too much. This experience opened my eyes to what a real vacation should feel like. It was peaceful, rejuvenating, and full of joyful moments. Because of this unforgettable trip, I’ve already decided to return next June—with my kids this time—so they can experience this slice of paradise too. A huge thank you to the amazing staff for turning this into my dream vacation. Your honesty, hospitality, and dedication do not go unnoticed. You’ve earned a lifelong guest. "

"The staff and service here was phenominal. I had no complàints with this place. They made sure we enjoyed our stay and they were super friendly and their english was very good."

"Staff was great! Food good, room was good and recommended this place to friends and family. "

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