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Smart Cancun The Urban Oasis

4.0 star property
Hotel with outdoor pool, near Plaza 28

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Photo gallery for Smart Cancun The Urban Oasis

Miscellaneous
Reception
1 bedroom, in-room safe, laptop workspace, iron/ironing board
Miscellaneous
Restaurant
Smart Cancun The Urban Oasis offers an upscale retreat in Downtown Cancun, near Plaza 28. Take a refreshing dip in the outdoor pool, work out at the gym or savor local flavors at Bites restaurant. With free WiFi and helpful multilingual staff, this hotel provides comfort and convenience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Pool bar
  • Coffee shop/cafe
  • 5 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Flat-panel TV

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Standard Room

7.8 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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The price is $80
$62 nightly
$80 total
Total includes taxes and fees
Jun 27 - Jun 28
One Cancun Centro
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About the neighborhood

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 5 min walk - 0.5 km
  • Benito Juarez Municipal Building - 6 min walk - 0.6 km
  • Plaza 28 - 14 min walk - 1.3 km
  • Plaza Las Americas - 3 min drive - 2.2 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Ty-Coz - ‬3 min walk
  • ‪Church's Chicken - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪La fonda de la tulum - ‬5 min walk

About this property

Smart Cancun The Urban Oasis

When you stay at Smart Cancun The Urban Oasis, you'll be just a 5-minute drive from Plaza 28 and Plaza Las Americas. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other features of this Mediterranean hotel include an outdoor pool, a poolside bar, and a snack bar/deli. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 132 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas (1-device limit)
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

What to do

  • Beach nearby
  • Golfing nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1985
  • Fitness center
  • An outdoor pool
  • Banquet hall
  • Mediterranean architecture

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Bites - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.19 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from May 5 2025 to December 1 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Pool access is available for an extra charge of USD 8 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels).

Also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Does Smart Cancun The Urban Oasis offer free cancellation for a full refund?

Yes, Smart Cancun The Urban Oasis does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Smart Cancun The Urban Oasis?

Yes, there's an outdoor pool.

Are pets allowed at Smart Cancun The Urban Oasis?

Sorry, pets aren't allowed.

Is parking offered on site at Smart Cancun The Urban Oasis?

Yes, there's free self parking.

What are the check-in and check-out times at Smart Cancun The Urban Oasis?

Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an onsite casino at Smart Cancun The Urban Oasis?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Smart Cancun The Urban Oasis and nearby?

Smart Cancun The Urban Oasis has an outdoor pool and a fitness center.

Are there restaurants at or near Smart Cancun The Urban Oasis?

Yes, there's an onsite restaurant, Bites.

What's the area around Smart Cancun The Urban Oasis like?

Smart Cancun The Urban Oasis is in Downtown Cancun, a short 19-minute walk from Plaza 28 and 6 minutes' walk from Las Palapas Park.

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Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Shower
Location
Amenities
Elevator
Bed
Food
Water
Recreation

Reviews

10/10 Exceptional

Excellent stay!

This place is excellent! Great front end staff and very accommodating for early check in and storage of backs afterwards. Truly a great stay and excellent buffet breakfast !
Gerry, 1-night trip

10/10 Exceptional

The buffet and the hotel overall exceed my expectations, for the price I was expecting a lower quality hotel, I highly recommend it.
Hermilo, 3-night trip

10/10 Exceptional

It’s a great place to stay!! Easy access to many places in Cancun! Staff is very friendly and helpful.
Griselda, 2-night trip

10/10 Exceptional

The place is good and affordable
anne, 7-night trip

6/10 Good

The ladys from the front desk are awesome. Wendy and Nash, very friendlys and eager to help. In the restaurant you jave to beg for someone to offer you coffee. The rooms in Smart are VERY noisys. So i had to ask for an uograde to Oh! Cancun.
Martin, 3-night trip

8/10 Very good

loving Cancun

Close to many amenities, banks offices and Supermatkets. Pool area is just great for relaxing… great Oasis
Great pool area
Daniel, 1-night trip

6/10 Good

I recently stayed a one week in this hotel,every thing was great, the only thing some time you have to wait to have a table in the breakfast area, otherwise the service was great , very professional helpful polite and cooperative team. defiantly I recommend it for travelers who are looking for conevience place to stay in Cancun downtown.
Ali Rustam, 7-night trip

10/10 Exceptional

Great hotel. Very clean and room was well appointed. Little bit of traffic noise.
Jef, 1-night trip

8/10 Very good

It was as expected! Nice and clean hotel! Had some options but I wouldn’t stay here again due to location! I’d spend a bit more to be closer to other amenities/beach :)
Savannah, 4-night trip

6/10 Good

Dated

Hotel rooms were very dated, stayed here about 6 years ago and it was much nicer then. Very loud hallways and disruptive people. Pool area was nice.
Tom, 13-night trip

8/10 Very good

Everything was great. My only complaint is that when we had early morning tours the restaurant refused to give us anything before 7 am.
Nicolet Titania, 5-night trip

10/10 Exceptional

Love the location and if you’re sightseeing is perfect all the buses stop here
Elizabeth, 4-night trip

10/10 Exceptional

The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
King, 1-night trip

10/10 Exceptional

The place is the best place
Simon, 4-night trip

10/10 Exceptional

This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Zashon, 3-night trip

8/10 Very good

Great place for a good price

Great place, an oasis of calm as advertised. The hotel district on the beach is now a zoo.Book online for the best deal with breakfast.
Alan, 1-night trip

6/10 Good

The hotel presents itself as a 4-star property, but in reality, it falls short in several key areas. The rooms are basic and lack the quality expected from a 4-star experience, with outdated furnishings and limited amenities. The overall service and facilities also don't quite match the 4-star standard. Given these shortcomings, I would rate it closer to 3 stars, as it doesn't offer the level of luxury or comfort typically associated with a higher rating.
Hossein, 4-night trip

8/10 Very good

Great pool and restaurant area.

6/10 Good

The property has to IMPROVE on MORNING BREAKFAST. I stayed for 5 days and ended up waiting for 30 min-45 min for basic amenities BREAD & essential items for breakfast. This delayed my entire planning. If I had to stay again, I will think or change to a different hotel because of Breakfast Buffet DELAYED service.
Govindarajan, 11-night trip

8/10 Very good

i Love Cancun and the Urban Oasis

very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Daniel, 2-night trip

10/10 Exceptional

Excellent location and service!
Roxanna, 1-night trip

2/10 Poor

The property is in downtown Cancun so accessible. the staff here is super rigid to accommodate anything. Any small request you make is not accommodated by the staff. The breakfast options are super limited and is very crowded unless you make an upgrade. There is no ramp to get your stroller up while entering the hotel. I'd avoid staying here again.
Sourab, 7-night trip

10/10 Exceptional

If you really want to be in proximity of the local food and hotspots and still only a 10 minute ride from the beach, then this is your place to be at!

2/10 Poor

Terrible experience here

They did not have my reservation so they made me wait a long time late at night after a very long travel day. Then they wanted me to pay again, it was all so rude and then they finally found it. Room was kind of old and dirty and you can hear everyone above and below and children screaming in the hall all night. Good firm bed, but no blankets so it was freezing and I had to use a towel.
1-night trip

10/10 Exceptional

Good location - easy access to the beaches

Great hotel in the centro area of Cancun. If you like to find good Mexican restaurants and like less gringo resort and more mexico this is a great place to stay. Very nice pool. Easy to get back and forth to the hotel zone if you want. Enjoyed our stay.
Anthony, 3-night trip