Hotels.com booked me a Hotel Primavara. It smelled like raw sewage, didn’t have a bathroom door, had bugs and spiders in the room, had a broken sink and shower that wouldn’t turn off, and was 95 degrees in the room at night with a broken AC unit and since I refused to stay for my second night, instead of refunding me, they offered me $25 that I can only use on their site. My flight got in late, there was no one to contact to get in. I was genuinely concerned for my safety.