Arrived 3am check in easy. Room smelled of stale cigarettes but had driven for hours and tired wanted to get into bed.,
Air conditioning didn’t work so woke up drenched at 6am called reception for a fan, they made me go down and pick it up at that time in the morning.
Terrible service, terrible breakfast, terrible overall. Didn’t even get the room I booked - superior with robes, got none of that.
As a platinum member I expect better , really disappointed