In the heart of New Braunfels, SureStay Hotel by Best Western offers a warm welcome with continental breakfast and shopping on site. Unwind in the spa tub or soak up some sun by the outdoor pool. With free WiFi, laundry facilities, and helpful staff who have left a lasting impression on previous guests.
Reviews
7.27.2 out of 10
Good
Popular amenities
Free breakfast
Pet friendly
24/7 front desk
Laundry facilities
Main amenities (10)
Daily housekeeping
Outdoor pool
Hot tub
Business center
24-hour front desk
Air conditioning
Front-desk safe
Vending machine
Self-serve laundry
Free newspapers in the lobby
Feel at home (6)
Private bathroom
Premium TV channels
Daily housekeeping
Laundry facilities
Coffee/tea maker
Blackout drapes/curtains
$80 nightly
The total price is $91
$91 total
Jun 12 - Jun 13
Total includes taxes and fees
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room, 2 Queen Beds, Non Smoking
Standard Room, 2 Queen Beds, Non Smoking
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Sleeps 4
2 Queen Beds
View all photos for Standard Room, 1 King Bed, Non Smoking
Standard Room, 1 King Bed, Non Smoking
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
300 sq ft
Sleeps 2
1 King Bed
View all photos for Standard Room, 1 King Bed, Smoking
Standard Room, 1 King Bed, Smoking
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Sleeps 2
1 King Bed
View all photos for Deluxe Studio Suite, 1 King Bed
Deluxe Studio Suite, 1 King Bed
Highlights
Separate sitting area
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
432 sq ft
Sleeps 2
1 King Bed
View all photos for Standard Room, 2 Queen Beds, Smoking
Standard Room, 2 Queen Beds, Smoking
Highlights
Soundproofed
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Sleeps 4
2 Queen Beds
View all photos for Deluxe Studio Suite, 2 Queen Beds
Schlitterbahn New Braunfels Waterpark - 4 min drive - 4.2 km
Gruene Hall - 6 min drive - 7.2 km
Getting around
San Antonio International Airport (SAT) - 34 min drive
San Marcos Station - 17 min drive
Restaurants
McDonald's - 7 min walk
Jack in the Box - 2 min drive
Golden Corral - 6 min walk
Sonic Drive-In - 5 min walk
Taco Bell - 11 min walk
About this property
Hill Country Inn & Suites - New Braunfels / Gruene
At Hill Country Inn & Suites - New Braunfels / Gruene, you'll be just a 5-minute drive from Guadalupe River and Comal River. Guests can take a dip in the outdoor pool, and the hot tub makes for a relaxing end to the day. Also, Schlitterbahn New Braunfels Waterpark and Gruene Hall are within a short drive. Fellow travelers say great things about the helpful staff.
Languages
English, Spanish
At a glance
DONE
Hotel size
50 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out time is 11 AM
Late check-out subject to availability
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets allowed (2 total)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
WiFi in rooms*
LOCAL_PARKING
Parking
Free onsite self parking
Free onsite RV/bus/truck parking
Wheelchair-accessible parking and van parking on site
WiFi is available in guestrooms for USD 0.1 per stay (rates may vary)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: USD 200 per stay
Pets are allowed for an extra charge of USD 25 per pet, per day
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 10:00 PM
Policies
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Super 8 New Braunfels Tx Motel
Hill & Suites Braunfels Gruene
Super 8 by Wyndham New Braunfels TX
SureStay Hotel by Best Western New Braunfels
Hill Country Inn & Suites - New Braunfels / Gruene Hotel
Hill Country Inn & Suites - New Braunfels / Gruene New Braunfels
Frequently asked questions
Is there a pool at Hill Country Inn & Suites - New Braunfels / Gruene?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at Hill Country Inn & Suites - New Braunfels / Gruene?
Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 25 per pet, per day, and there's also a deposit of USD 200 per stay. Service animals are exempt from fees.
Is parking offered on site at Hill Country Inn & Suites - New Braunfels / Gruene?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at Hill Country Inn & Suites - New Braunfels / Gruene?
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Hill Country Inn & Suites - New Braunfels / Gruene and nearby?
Have fun with activities like rafting, sailing, and water skiing, and practice your swing at the nearby golf course. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool.
What's the area around Hill Country Inn & Suites - New Braunfels / Gruene like?
Hill Country Inn & Suites - New Braunfels / Gruene is a short 7-minute walk from Guadalupe River and 7 minutes' walk from Lake Dunlap.
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Hill Country Inn & Suites - New Braunfels / Gruene Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
7.6/10
Staff & service
6.8/10
Amenities
7.2/10
Property conditions & facilities
7.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Bed
Breakfast
Bathroom
Shower
Trip
Toilet
Parking
Weather
Reviews
8/10 Very good
May 25, 2025
Was a good stay
Eduardo
Eduardo, 3-night trip
8/10 Very good
Jun 8, 2025
Room smelled like cigarette smoke at first entrance, security lock was broken, TV wasn’t getting signal with cable. Beds were comfortable.
Julio
Julio, 2-night trip
4/10 Fair
Jun 3, 2025
Great people, nice price, hold your nose.
Very nice people. Hotel is right next to I35 so you can hear trucks all night long. Carpet had lumps in it, bathtub had bugs in it, Floor had burns where a hot iron had been left. The room was clean and the staff was exceedingly nice and polite.
Verified traveler
1-night trip
10/10 Exceptional
Jun 9, 2025
Wow! Don't let the exterior fool you. This is a great little no-frills motel very centrally located in New Braunfels. The woman behind the counter was very friendly and helped me get checked in quickly and smoothly. She gave me some good recommendations for breakfast, and made my experience that much more enjoyable.
The room was clean and well appointed. The AC worked great, and the bathroom was very clean. The sheets were clean and crisp, and the bed was very comfortable.
I will definitely consider this location again the next time I am in town.
Stephen
Stephen, 1-night trip
2/10 Poor
Jun 7, 2025
Never again.
There were drunk people making out and smoking weed in the pool, the shower didn’t work, there was no coffee in the room.
Verified traveler
1-night trip
2/10 Poor
Jun 9, 2025
The room was directly in front of the ice machine. The shower did not work the sink was disgusting bits came off the sides every time you ran wanter.
Miranda
Miranda, 1-night trip
6/10 Good
Jun 6, 2025
Not the most comfortable
Kristi
Kristi, 1-night trip
6/10 Good
May 30, 2025
Staff was pleasant, however there were ants in the room and nothing was done to resolve the concern. We were unable to move to another room, due to capacity. Not the worst place we have stayed, however will not be returning.
heather
heather, 1-night trip
4/10 Fair
Jun 1, 2025
Did not match the online images/advertisement
The pictures on hotels.com did not match the description of the facilities.
Room temperature in the shower was not easily adjustable
Seems to be like false advertisement
Jay
Jay, 1-night trip
4/10 Fair
May 14, 2025
Fleas in room. Not a great breakfast. Disappointed
Rebecca
Rebecca, 1-night trip
10/10 Exceptional
Dec 23, 2024
Very friendly staff, quiet stay
Donna
Donna, 1-night trip
4/10 Fair
Apr 22, 2025
Hotel was not clean, outside appearance very poor
Lyli
Lyli, 1-night trip
6/10 Good
May 14, 2025
Need to clean better
On check-in in I found a dead bug and worse a live one that jumped up in the bed sheets. I then went to the bathroom and noticed yellow circles on the toilet rim I ended up paying for 2 hotels because I left and stayed at the La Quinta a few blocks away.
Dawn
Dawn, 1-night trip
8/10 Very good
Feb 20, 2025
Nice rooms and comfortable bed. Only complaint I have is there isn't a microwave in the rooms.
Garret
Garret, 2-night trip
6/10 Good
May 1, 2025
Should have researched more
Pictures were very deceiving. Overall was not as bad as it could have been. I should have researched better as it is an older hotel. Room smelled of smoke, had old mattresses, and was not the safest part of New Braunfels.
Verified traveler
1-night trip
10/10 Exceptional
Mar 4, 2025
I appreciate the IHOP, 7-Eleven, and Kohl's right around the corner. This fusion was unexpected. I will definitely come back again the next time I'm in town.
Chukwudi
Chukwudi, 1-night trip
8/10 Very good
Jan 21, 2025
Great hotel! The room was really nice! The only problem- there was no heat in the room which took away from enjoying my stay.
Gregory
Gregory, 3-night trip
10/10 Exceptional
Feb 23, 2025
A better breakfast needed.
Candy
Candy, 3-night trip
10/10 Exceptional
Jan 23, 2025
Convenient location to what we needed. Bed was comfortable. Enjoyed the person who checked us in. She was very friendly n gave us a great recommendation for eating establishment.
Greg
Greg, 1-night trip
10/10 Exceptional
Nov 27, 2024
Clean quiet and staff was nice
Kelly
Kelly, 1-night trip
8/10 Very good
Mar 20, 2025
1 night
Check in a little confusing. Some kind of technical problem. A little loud by Interstate, but overall a nice stay .
Tom
Tom, 1-night trip
10/10 Exceptional
Jan 2, 2025
Clean
Comfortable
Great view also many things within walking distance
Dog friendly
Tv worked
Don’t judge from outside of building very nice inside
Felicia
Felicia, 2-night trip
2/10 Poor
Apr 13, 2025
Uncomfortable Hitel Setting
When I got there, I was late and laid down to sleep. Immediately noticed the room had been sit for too long - stale air. The next morning, the shower didn’t work and there was no high level soap except for bars we used to use in the 70s. I postponed the last 3 evenings based on how uncomfortable this was.
Ken
Ken, 4-night trip
2/10 Poor
Mar 1, 2025
Save your money and cleanliness
Roaches, dengy dirty towels and wash clothes. Chose to stay for the claim of sound proof rooms which is soooo not the case. You could here añything and everything from the adjacent rooms and as well from outside. Will NEVER stay there again 👎👎👎👎👎
Verified traveler
4-night trip
2/10 Poor
Mar 22, 2025
Don’t book this one
The room was not clean, had a gap in the door, and the TV was not working, It was not anything like the pictures presented on the website and on hotels.com. When asked to address this, the staff required a “walkthrough” and was not friendly in dealing with our complaint.