Unfortunately, due to unforeseen circumstances, my family wasn’t able to check in on the night we had booked. Wanting to be courteous and avoid being a “no-show,” I messaged the hotel through the booking app, which said someone from the property would follow up with me directly. Days went by with no response, and then I noticed we were charged for the night.
When I called the hotel to inquire, the gentleman I spoke with was surprisingly aggressive. He curtly explained that they don’t offer refunds—regardless of whether you show up—because “it’s a business.” I tried to explain that families budget carefully for vacations and that it would’ve been helpful to at least receive some communication. He seemed annoyed and dismissive.
I would not recommend Knights Inn in Mount Airy, NC based on the poor customer service alone. A little empathy and professionalism go a long way, especially in the hospitality industry.