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Sandos Caracol Eco Resort & Water Park All Inclusive

4.0 star property
All-inclusive beachfront property with free water park, near Gran Coyote Golf

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Escape to Sandos Caracol Eco Resort - All Inclusive, a tranquil oasis with an adjacent golf course and access to the nearby Quinta Alegría Shopping Mall. Bask in the sun on a pristine white sand beach, indulge in rejuvenating spa treatments at SPA SANDOS or enjoy any of the 9 on-site restaurants.

Reviews

6.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Free breakfast
  • Bar
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • 9 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 5 hot tubs
  • Free water park
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free use of bicycles

Feel at home (6)

  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Eco Family Suite

Eco Family Suite | 1 bedroom, free minibar, in-room safe, desk

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior | 1 bedroom, free minibar, in-room safe, desk

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only | 1 bedroom, free minibar, in-room safe, desk

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite | 1 bedroom, free minibar, in-room safe, desk

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse | 1 bedroom, free minibar, in-room safe, desk

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 676.1 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior | 1 bedroom, free minibar, in-room safe, desk

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 5

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Aerial view

Sandos Playacar All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Free parking
7.6 out of 10, Good, 1,357 reviews
Sandos Playacar All Inclusive
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About the neighborhood

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 1.8 km
  • Quinta Avenida - 8 min drive - 5.3 km
  • Playa del Carmen Main Beach - 9 min drive - 5.3 km
  • Punta Esmeralda Beach - 9 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Tulum Intl. Airport (TQO) - 105 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort & Water Park All Inclusive

At Sandos Caracol Eco Resort & Water Park All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 7 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 9 bars/lounges, a health club, and a fitness center. Fellow travelers like the family-friendly amenities.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Italian, Spanish

At a glance

DONE

Hotel size

    • 956 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 7 restaurants
  • 9 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children's club
  • Free water park access
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Padel court
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Ecotours
  • Hiking/biking trails
  • Scooter/moped rentals
  • Kayaking
  • Parasailing
  • Sailing
  • Personal watercraft (motorized)
  • Scuba diving
  • Snorkeling
  • Shopping
  • Pool table
  • Golfing nearby
  • Windsurfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Free water park
  • Full-service spa
  • Outdoor padel court
  • Outdoor pickleball court
  • 5 hot tubs
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Sanitation services: MXN 85 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is there a pool at Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Sandos Caracol Eco Resort & Water Park All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, there's free self parking.

Is airport shuttle service offered by Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Sandos Caracol Eco Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Sandos Caracol Eco Resort & Water Park All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Sandos Caracol Eco Resort & Water Park All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, ecotours, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 5 hot tubs. Sandos Caracol Eco Resort & Water Park All Inclusive also has 2 poolside bars, 9 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Sandos Caracol Eco Resort & Water Park All Inclusive?

Yes, there are 7 onsite restaurants.

Does Sandos Caracol Eco Resort & Water Park All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Sandos Caracol Eco Resort & Water Park All Inclusive like?

Sandos Caracol Eco Resort & Water Park All Inclusive is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

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Sandos Caracol Eco Resort & Water Park All Inclusive Reviews

Reviews

6.8

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food
Room
Service staff
Restaurant
Beach
Buffets
Children
Booking
Family friendly
Recreation

Reviews

10/10 Exceptional

Friendly staff, nice restaurants, lots of nature around.
Olena, 5-night trip

8/10 Very good

Nice place!
Gabriel Hernandez, 4-night trip

10/10 Exceptional

Very kid friendly, great to walk around
Delia, 5-night trip

10/10 Exceptional

We loved that the resort is immersed in the forest and that animals are living freely around us.
Félix, 7-night trip

10/10 Exceptional

It had paddle, tennis and pickleball courts for the guest.
Francisco R Perez, 6-night trip

8/10 Very good

My Story

Everything was good, except the food. The specialty restaurants were understaff I guess, since it took to long to serve us, and didn't have the food ready. The Brazil restaurant didn't have meats ready, we have to wait more than 15 minutes between servings. At the Temple Restaurant, the portions were small and it took too much time. No desserts available!!!!
Saul, 4-night trip

10/10 Exceptional

Property was beautiful and clean, kids loved water park, we went in the river and the cenotes
Carolina, 4-night trip

10/10 Exceptional

Love the eco and family-friendly aspects of this resort!
Sarah, 8-night trip

10/10 Exceptional

Amazing people and the food was amazing
Tatiana, 7-night trip

10/10 Exceptional

Staff was very friendly and resort clean.
Bridgett, 5-night trip

10/10 Exceptional

Waterpark, cenote were awesome. Entertainment and staff were amazing.
Melissa, 7-night trip

10/10 Exceptional

Sandos Caracol was a great experince for our family.
Orlando, 4-night trip

10/10 Exceptional

Great stay, great staff. Loved the resort and the activities and shows. Overall a great experience
Jonathan, 7-night trip

10/10 Exceptional

My second time here and it was all around great! love the wildlife and the property!!
Tanya Midori, 7-night trip

8/10 Very good

Great Family Resort
Jeff, 9-night trip

10/10 Exceptional

Great resort. The vegetation and wildlife was phenomenal. The food was only okay, Los Lirios was the best a la carte. The "app" on the website was very convenient. The decor was so colorful and beautiful. We saw coaties, monkeys, snakes, iguanas, geckos and numerous birds. The street food night was the best event.
Heather, 10-night trip

10/10 Exceptional

Always nice to stay here. Staff is awesome and the food is great. The only negative was there was so much seaweed on the beach it was hard to walk or get into the ocean.
Juan De, 4-night trip

8/10 Very good

Staff excellent, food average, great entertainment, beach is rocky, select pools n clubs excellent, wildlife, especially the monkeys were fantastic!
Laurie, 4-night trip

10/10 Exceptional

So many things were included and lots of animals roaming around
Ana, 3-night trip

8/10 Very good

beach wasnt great but everything else was amazing
Elyse, 7-night trip

10/10 Exceptional

I had a great time , everything was so convenient, I
Helen, 6-night trip

10/10 Exceptional

I would definitely recommend Sandos Caracol Eco Resort we went out here to get married & the hotel met more than our expectations! Not only was this Resort great for accommodating my guests, but everything was convenient and the food was amazing! Thank you!! We will definitely be back! ☺️
Omar Moreno, 7-night trip

10/10 Exceptional

The food was amazing!!! The activities around the resort added bonus! Everything within walking distance. The food stalls and how they show case Mexican culture is beautiful. Our favourite all inclusive stay this far!
Shenthuran, 5-night trip

10/10 Exceptional

Beautiful resort. Lots of animals and the pools and water park were great. We loved the taco bar. Service was poor compared to other resorts. Late night food non existent. The little convenience store on the property was extremely over priced.
terri, 6-night trip

10/10 Exceptional

Cool trails and pathway system throughout the resort.
Travis, 7-night trip