See all properties

The St. Regis Punta Mita Resort

5.0 star property
Punta de Mita beachfront resort with 5 restaurants and spa

Choose dates to view prices

Photo gallery for The St. Regis Punta Mita Resort

Presidential Villa, 1 Double Bed, Non Smoking, Beachfront | Pool | 3 outdoor pools
Buffet breakfast for a fee
Lobby
Suite, 1 Bedroom, Non Smoking, Beachfront | View from room
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Located on a private beach, The St. Regis Punta Mita Resort offers an idyllic retreat with 36 holes of golf, a poolside bar and garden. Indulge in beachfront dining, scuba diving or relax at Remède Spa with massage treatments while taking advantage of free in-room WiFi and helpful staff praised by previous guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Pool
  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 5 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Steam room
  • Seasonal outdoor pool

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
$616 nightly
The total price is $733
Jul 1 - Jul 2
Total includes taxes and fees

Why we love this property

Beachside bliss
Beach life flourishes at this resort on a private shore. Experience kayaking and fishing or venture nearby for sailing and snorkeling adventures.
Poolside playground
This resort boasts 3 outdoor pools, a children's pool, and a hot tub. Luxuriate at the poolside restaurant or sip cocktails at the poolside bar.
Relaxation sanctuary
A full-service spa offers aromatherapy and massages in private treatment rooms. The resort features hot springs, yoga classes, and a peaceful rooftop garden.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Beachfront

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Beachfront

Property amenity

Villa, 1 Bedroom, Beachfront

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 1798 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed

Property amenity

Villa, 1 King Bed

Highlights

Deck/patio
Individually furnished
Individually decorated
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 2486 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Garden View

8.4 out of 10
Very good
(5 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Smoking, Garden View

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 646 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 603 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 646 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Garden View

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 797 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 797 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

View from room

Room, 1 King Bed, Beachfront

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 603 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Beachfront

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds, Beachfront

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 646 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, Garden View

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 1141 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 1141 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Ocean View

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 1141 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Beachfront

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, Beachfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 1141 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Beachfront

Suite, 1 Bedroom, Non Smoking, Beachfront | View from room

Suite, 1 Bedroom, Non Smoking, Beachfront

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 1141 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Villa, 1 Double Bed, Non Smoking, Beachfront

Presidential Villa, 1 Double Bed, Non Smoking, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Villa, 1 Double Bed, Non Smoking, Beachfront

Highlights

Deck/patio
Separate dining area
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 3100 sq ft
  • Ocean view
  • Sleeps 8
  • 1 Double Bed

Similar properties

Aerial view

Four Seasons Resort Punta Mita

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
9.2 out of 10, Wonderful, 346 reviews
The price is $1,140
$967 nightly
$1,140 total
Total includes taxes and fees
Jul 9 - Jul 10
Four Seasons Resort Punta Mita
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Lote H4, Carretera Federal 200, Km 19.5, Punta de Mita, NAY, 63734

What's nearby

  • Punta Mita Golf Club - 9 min walk - 0.8 km
  • El Anclote Beach - 4 min drive - 2.0 km
  • Punta Mita Golf Course - 4 min drive - 2.0 km
  • Punta de Mita Beach - 4 min drive - 2.3 km
  • Punta Mita Adventures - 5 min drive - 2.7 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 51 min drive

Restaurants

  • ‪Dos Catrinas - ‬5 min drive
  • ‪Mina - ‬5 min drive
  • ‪Bahia Grill - ‬5 min drive
  • ‪Sufi - ‬6 min walk
  • ‪La Rústica Mita - ‬4 min drive

About this property

The St. Regis Punta Mita Resort

The St. Regis Punta Mita Resort offers a private beach and gives you access to onsite scuba diving and kayaking. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Las Marietas, one of 5 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include a free kid's club, a poolside bar, and a fitness center. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 120 units
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11:30 PM
    • Contactless check-in available
    • Express check-in/out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (1 total, up to 18 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Tennis
  • Pilates classes
  • Yoga classes
  • Ecotours
  • Golf lessons
  • Kayaking
  • Scuba diving
  • Fishing
  • Golfing nearby
  • Horse riding nearby
  • Sailing nearby
  • Snorkeling nearby
  • Whale-watching nearby

Working away

  • Meeting rooms
  • Conference space (2519 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Picnic area
  • Mosquito nets
  • Fitness center
  • Adjacent to a golf course
  • Golf driving range on site
  • 3 outdoor pools
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Accessible shuttle
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Hand-held showerheads
  • Magnifying mirror
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 35
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in room
  • Tile flooring in room

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Deck or patio
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The St. Regis Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna. The spa is open daily. There are hot springs/mineral springs on site.

Dining

Las Marietas - This poolside restaurant specializes in Mexican cuisine and serves breakfast and lunch.
Mita Mary Boat Bar & Bist - This seafood restaurant is located on the beach and specializes in seafood. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Signature Restaurant Caro - This diner specializes in Mexican cuisine and serves dinner only. Open select days.
Sea Breeze Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Altamira Cantina Gourmet - This diner specializes in Mexican cuisine. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The St. Regis Punta Mita Resort is listed in the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 45 to 50 per person

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 90.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Punta Mita St. Regis
Punta Mita St. Regis Resort
St. Regis Punta Mita
St. Regis Punta Mita Resort
St. Regis Punta Mita Resort Punta de Mita
St. Regis Punta Mita Punta de Mita
St Regis Punta De Mita
St Regis Punta Mita Hotel
The St. Regis Punta Mita Hotel Punta De Mita
The St Regis Punta Mita
The St. Regis Punta Mita Resort Resort
The St. Regis Punta Mita Resort Punta de Mita
The St. Regis Punta Mita Resort Resort Punta de Mita

Frequently asked questions

Does The St. Regis Punta Mita Resort offer free cancellation for a full refund?

Yes, The St. Regis Punta Mita Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The St. Regis Punta Mita Resort?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at The St. Regis Punta Mita Resort?

Yes, pets are welcome, with a limit of 1 total and maximum weight of 18 lbs per pet. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at The St. Regis Punta Mita Resort?

Yes, there's free self and valet parking. Electric vehicle charging is available.

What are the check-in and check-out times at The St. Regis Punta Mita Resort?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at The St. Regis Punta Mita Resort and nearby?

Have fun with onsite activities like kayaking, fishing, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes ecotours, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. The St. Regis Punta Mita Resort also has a private beach, a seasonal outdoor pool, and a sauna, as well as a steam room, a picnic area, and a garden.

Are there restaurants at or near The St. Regis Punta Mita Resort?

Yes, there are 5 onsite restaurants, featuring alfresco dining and Mexican cuisine.

Does The St. Regis Punta Mita Resort have any outdoor private spaces?

Yes, every room features a deck or patio.

What's the area around The St. Regis Punta Mita Resort like?

The St. Regis Punta Mita Resort is a short 6-minute walk from Punta Mita Golf Club and 18 minutes' walk from Punta Mita Adventures.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The St. Regis Punta Mita Resort Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Beach
Room

Reviews

10/10

the staff are amazing, the food is fabulous and there are so many lovely venues around the hotel property
2-night trip

10/10

Beautiful resort, warm heated pools, wonderful butlers, delicious food, does not feel crowded despite a busy spring break week.
5-night trip

10/10

Excellent service!
3-night trip

10/10

The service was incredible. It was a beautiful place and loved our stay.
5-night trip

10/10

LOVE LOVE LOVE this hotel. The service was phenomenal and the food was delicious! We will definitely be returning!
3-night trip

8/10

Great
6-night trip

6/10

Staff is professional, limd and friendly. The rooms were OK, though not the most spacious. One big disappointment was that the fitness center was closed; instead they offered a make shift alternative in a conference room which was an extremely cramped space the size of a home gym with very limited options. Also, based on recommendations, we had very high expectations of the food at the restaurants. Marieta, the casual restaurant was OK, as it offered delicious tacos and quesedillas, but the higher end Mita was disappointing. The food quality was OK, nothing extraordinary but the portions were outrageously small.
4-night trip

10/10

Great service, good food. Beach ok renovations still ongoing.
4-night trip

10/10

What a magnificent location for a property! Part of the beach where they clear the rocks is amazing. The place felt totally empty. Very spacious. Excellent service. Food was overly expensive but very tasty. My favorite part was that the pools were warm so I actually wanted to stay in. Overall excellent stay.
2-night trip

10/10

I was here for 7 days. Amazing resort. Staff are extra-friendly, kind and helpful. Everything was 5-star at this place - from drinks, to food, to beach - everything. The only thing - buyer-beware the beaches in this part of the country are VERY rocky and the photos do not reflect that so if you're wanting to swim around and white sandy beaches - avoid Punta Mita.
7-night trip

10/10

Loved the St Regis at Punta Mita. Walking distance from the Punta Mita Golf Club. The staff is amazing and the butler service is outstanding! We will be back!

10/10

Property is designed by an A architect. It's spacious; room design is thoughtful; staff is so, so helpful; staff responded to items that needed fixing (patio fan, safe cabinet door) in a timely manner. I'd recommend it to anyone. I love that there is a family area, although we didn't use it. Food was very good.
2-night trip

10/10

Beautiful place. Recommend. Saw one roach in our bathroom but I understand that sometimes that’s unavoidable. St. Regis made our stay smooth. Took care of us and our fur baby. Beautiful beach day in beach front cabana, in room massage and romantic dinner that ended with a personal bonfire with smore ingredients.
2-night trip

10/10

Excellence! We will be back a 3rd time :)
3-night trip

10/10

This was the best hotel that I have ever stayed at. My boyfriend and I came here for to celebrate my birthday. The staff made me feel more special than I have ever felt in my life. The property was beyond beautiful. Five stars is not enough for this property. I will be back here very soon. I 20/10 recommend everyone to stay here.
3-night trip

6/10

Very dissapointed that the Spa was closed due to refurbishment. Expedia never mentioned this. The hotel offered us a 10 percent discount for masssages in room or on a makeshift place near the beach (looked awful) It is ridiculous to think a mere 10 percent discount will make up for the entire spa experience....The Spa is a major part of the resort for us, so this was a real let down.
3-night trip

4/10

We’ve been to this resort many times. Our most recent visit will be the last. After assuring me that the incorrect items on my bill would be removed, they were not. On top of that, we had bills from other rooms added to our folio. Had I not looked through the stack of receipts, I would have been billed. This is an unacceptable mistake. Our room was not set up correctly, despite numerous emails prior to our arrival. The girls in the kids club were significantly less friendly, forcing papers in our face and telling us we better come back and pick the kids up. Very rude. Our food orders were incorrect several times. The craft cocktails were poorly prepared. We also happened to be there during a wedding. We love weddings, but it seems like something that should be mentioned at check in? Considering much of the facility that we are restricted to using (kids pool and beach) aren’t available. Why not tell us that our experience will be impacted? I had some clothing items sent to get steamed — they never came back! Had to ask multiple times. With regards to room quality, the internet was functioning less than half of our stay. TV remote broken, scale in the bathroom broken. These details matter. It’s a shame for such a beautiful property, the deterioration we experienced is one we must share with others, we’d hate for anyone to go through what we went through.
4-night trip

10/10

2-night trip

10/10

5-night trip

6/10

Other than the 5am awake up on our first day (alarm left over from previous guest) and the Marriott Marquis tasting food... the staff, compounds and the Four Seasons food was great.
3-night trip

8/10

El hotel muy bonito, la comida y el servicio dejan mucho que desear
3-night trip

10/10

6-night trip

10/10

3-night trip

10/10

4-night trip

2/10

2-night trip