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Neptune Palm Beach Boutique Resort & Spa All Inclusive

4.5 star property
Diani Beach beachfront hotel with spa and outdoor pool

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Photo gallery for Neptune Palm Beach Boutique Resort & Spa All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Exterior
Exterior
Meeting facility
1 bedroom, desk, free cribs/infant beds, free WiFi
On the picturesque shores of Galu Beach, Neptune Palm Beach Boutique Resort & Spa All Inclusive offers a serene haven. With an outdoor pool, 5enses Sea Spa treatments like manicures and facials, and beach activities like snorkeling and windsurfing to enjoy. Savor a buffet breakfast at Mnazi Restaurant or grab coffee at the cafe.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Pool
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Free supervised childcare
  • Free shopping center shuttle
  • 2 outdoor tennis courts
  • Sauna
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
$258 nightly
The total price is $305
Jun 28 - Jun 29
Total includes taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Garden View

Flat-screen TV, table tennis

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Ceiling fan
Hair dryer
  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Ocean Front

Deluxe Room Ocean Front | 1 bedroom, desk, free cribs/infant beds, free WiFi

Deluxe Room Ocean Front

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Ceiling fan
Hair dryer
  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Sea Side

Deluxe Room Sea Side | 1 bedroom, desk, free cribs/infant beds, free WiFi

Deluxe Room Sea Side

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Ceiling fan
Hair dryer
  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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Exterior

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About the neighborhood

Map
Diani Beach, Galu Kinondo, Diani Beach, 80400

What's nearby

  • Galu Kinondo Beach - 7 min walk - 0.6 km
  • Diani Beach - 4 min drive - 4.8 km
  • Kaya Kinondo Sacred Forest - 9 min drive - 4.4 km
  • Tiwi Beach - 24 min drive - 19.8 km
  • Chale Beach - 28 min drive - 11.8 km

Getting around

  • Ukunda (UKA) - 23 min drive
  • Mombasa (MBA-Moi Intl.) - 96 min drive
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪Havana Bar, Diani Beach - ‬8 min drive
  • ‪Nomad's Beach Bar And Restaurant - ‬6 min drive
  • ‪Coast Dishes - ‬11 min drive
  • ‪Kole Kole Restaurant - ‬4 min drive
  • ‪Tandoori - ‬5 min drive

About this property

Neptune Palm Beach Boutique Resort & Spa All Inclusive

At Neptune Palm Beach Boutique Resort & Spa All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute drive of Diani Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Mnazi Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a free kid's club, a poolside bar, and a sauna.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Miniature golf
Tennis
Volleyball

Languages

English, French, German, Swahili

At a glance

DONE

Hotel size

    • 60 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 2:00 PM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle*
DONE

Offsite

    • Free shopping center shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Tennis
  • Archery
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Pool table
  • Table tennis
  • Golfing nearby
  • Boat tours nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Mosquito nets
  • An outdoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Banquet hall
  • Traditional architecture

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Mnazi Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Deck - This restaurant specializes in seafood and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for KES 195 per day

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Neptune Palm Beach Boutique All Inclusive Ukunda
Neptune Palm Beach Boutique All Inclusive
Neptune Palm Beach Boutique Resort All Inclusive Ukunda
Neptune Palm Beach Boutique Ukunda
Neptune Palm & Inclusive Diani
Neptune Palm Beach Boutique Resort Spa All Inclusive
Neptune Palm Beach Boutique Resort & Spa All Inclusive Hotel

Frequently asked questions

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive offer free cancellation for a full refund?

Yes, Neptune Palm Beach Boutique Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Yes, there's free self parking.

Is airport shuttle service offered by Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 2:00 PM.

What is there to do at Neptune Palm Beach Boutique Resort & Spa All Inclusive and nearby?

Have fun with onsite activities like windsurfing, archery, and snorkeling and improve your game at the onsite tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Neptune Palm Beach Boutique Resort & Spa All Inclusive also has a sauna and a Turkish bath, as well as a garden.

Are there restaurants at or near Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Yes, Mnazi Restaurant offers alfresco dining and seafood.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Neptune Palm Beach Boutique Resort & Spa All Inclusive like?

Neptune Palm Beach Boutique Resort & Spa All Inclusive is in Galu Beach, a short 6-minute walk from Galu Kinondo Beach.

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Neptune Palm Beach Boutique Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent!
Joshua, 4-night trip

10/10 Exceptional

3-night trip

10/10 Exceptional

Hasina, 3-night trip

8/10 Very good

Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food
Grégoire, 6-night trip

2/10 Poor

Péssimo Atendimento

Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra
NELSON, 3-night trip

8/10 Very good

Great beach resort complex

We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
Fiona, 7-night trip

10/10 Exceptional

Svetlana, 6-night trip

10/10 Exceptional

El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.
Carlos, 6-night trip

6/10 Good

The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
4-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

tutto ok

tutto ok.
manuela, 4-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Pas på aber der stjæler smiler
Niels Erik, 9-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Neptune review

It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Beautiful quiet hotel on gorgeous Diani Beach

Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.
This review was submitted before 2018 and has not been verified.

6/10 Good

Lever inte upp till lyxprisnivån!

Mycket dyrt, inte prisvärt!
This review was submitted before 2018 and has not been verified.

6/10 Good

Bon hôtel

L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Hotel tres sympathique et personnel parfait.

Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!
This review was submitted before 2018 and has not been verified.

8/10 Very good

Komfortables Hotel mit teilweisem Sanierungsbedarf

Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.
This review was submitted before 2018 and has not been verified.

8/10 Very good

very friendly staff

A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Great Hotel Would Stay Again

We had a great stay at this resort. Food was great and the bartenders were extremely friendly.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Estancia de ensueño

Me encantó la estancia en este hotel. Realmente son 3 hoteles juntos de la cadena, el Palm Beach (que para mi gusto es la habitación más bonita), el Paradise y el Village, puedes ir a a las zonas comunes de cualquiera de ellos, con lo cual es como un gran hotel con 3 piscinas y varios bares y restaurantes. Todo tiene mucho encanto.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Lovely spot; great staff

Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.
This review was submitted before 2018 and has not been verified.

8/10 Very good

tout etait tres bien sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes
This review was submitted before 2018 and has not been verified.

8/10 Very good

Nice All-Inclusive

We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!
This review was submitted before 2018 and has not been verified.

2/10 Poor

This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!