I had a horrible experience at the Iris Hotel in Llandudno. The staff were unfriendly and unhelpful throughout my stay, which set a negative tone from the start.
There were no heating adjustments available in the room, making it very uncomfortable. The mattress was terrible, leading to sleepless nights, and the noise from other rooms caused constant disturbance, adding to the frustration.
The biggest issue was the broken shower. The water temperature was uncontrollably hot – so much so that it could easily burn your skin. It was dangerous and unacceptable.
Overall, this hotel failed in every basic aspect of hospitality. I would not recommend it to anyone.