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The Palm at Playa

4.0 star property
Hotel with outdoor pool, near Quinta Avenida

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Photo gallery for The Palm at Playa

Rooftop terrace
Down comforters, in-room safe, individually furnished, blackout drapes
Garden
Lobby
Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV
VIP Access

Reviews

7.8 out of 10
Good
At The Palm at Playa, experience the vibrant energy of Quinta Avenida while relaxing in style. Soak up the sun by the rooftop pool or unwind with a cocktail at the poolside bar. Guests have praised this hotel for its exceptional staff and prime location.

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Hot tub
  • Pool bar
  • Bar/lounge
  • Room service
  • Area shuttle
  • Ferry terminal shuttle

For families (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
The current price is $62
includes taxes & fees
$49 per night
Apr 30 - May 1

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Sofa bed - single
Down duvet
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Down duvet
Blackout drapes/curtains
Day bed
Separate bedroom
  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools

Aloft Playa Del Carmen

  • Pool
  • Pet friendly
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 464 reviews
The price is $101
includes taxes & fees
$81 per night
Apr 30 - May 1
Aloft Playa Del Carmen
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playacar Golf Club - 5 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa features a rooftop terrace and puts you just steps from Quinta Avenida. You can unwind with a drink at the bar/lounge and the hot tub makes for a relaxing end to the day. An outdoor pool, a poolside bar, and a terrace are other features. Fellow travelers love the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 66 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Ferry terminal shuttle*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2012
  • Rooftop terrace
  • Garden
  • Mosquito nets
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Dining

Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children
  • Area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Policies

Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa offer free cancellation for a full refund?

Yes, The Palm at Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Palm at Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.

Are pets allowed at The Palm at Playa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Palm at Playa?

Sorry, there's no onsite parking at The Palm at Playa.

What are the check-in and check-out times at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is noon.

Is there an onsite casino at The Palm at Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at The Palm at Playa and nearby?

Have fun with nearby activities such as skydiving and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. The Palm at Playa also has a garden.

What's the area around The Palm at Playa like?

The Palm at Playa is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach. Travelers give top marks for the hotel's prime location.

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The Palm at Playa Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Restaurant
Bar
Beach
Bed
Shower
Rooftops
Rooftop pool

Reviews

10/10 Exceptional

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
ROBERT, 3-night trip

10/10 Exceptional

Staff were amazing
Nam, 5-night trip

8/10 Very good

Convenient location, within walking distance to beach, dining, shopping and the ferry.
Brian Wade, 7-night trip

10/10 Exceptional

Great atay
Bruce, 3-night trip

10/10 Exceptional

Friendly and clean
Irma, 3-night trip

8/10 Very good

Decent stay, sheets could use replacing otherwise our room was clean! Rooms were cleaned every day! Staff was friendly
Rachel, 7-night trip

10/10 Exceptional

Second time here in 7 months.. cannot wait to go back again very soon
Daniel, 10-night trip

10/10 Exceptional

Very comfortable w huge living room. Close to everything
Paul, 2-night trip

8/10 Very good

Great VALUE!!!

Overall great value for the dollar, a comfortable bed and lots of storage space in the room. The breakfast was VERY good.
Doug, 4-night trip

10/10 Exceptional

Great location!
Bruce, 2-night trip

8/10 Very good

Rooms are very spacious and clean. However the hotel is very noisy at night due to all the surrounding bars.
Claire, 5-night trip

10/10 Exceptional

Incredibly good value for money, very large room and ideal location
Russell, 10-night trip

10/10 Exceptional

The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Xavier, 7-night trip

8/10 Very good

my day was great place is a little outdated overall it was very convenient and safe
Nakiba, 3-night trip

10/10 Exceptional

Very nice garden and rooftop pool
Victor, 7-night trip

6/10 Good

We didn't like the loud music of surrounding Area.,and musty smell.
Armando, 5-night trip

10/10 Exceptional

Excellent
Oscar, 2-night trip

8/10 Very good

It was a lovely room and met my needs for two nights. Next time I’ll be asking for the loft as it would have been nice to have a beer fridge to keep things cool.
Heidi, 2-night trip

4/10 Fair

Just OK!

We rented a room for 3 nights and 3 days. The location is great since it is a short walk to Quinta Avenida and a block or two from the beach and a 5 min walk from the bus terminal. The Hotel itself needs an upgrade! Our room as just Ok! The kitchen area had a sink that was old and rusty. The room had coffee and 2 bottle waters which we used the first day and they were never replaced while we were there. The towels were old and thin and looked far from white. There was no warm water coming from the shower even though we mentioned this and accordingly they said they checked it and it worked, well it never did. The only thing we liked were the drinks at the rooftop bar. The pool water was very cold so we used the hot tub which was ok. The Concierge was helpful recommended a great buffet for breakfast and the employees were nice. However, like I mentioned before the place does need an upgrade. I must mention that the bed which was comfortable!
3-night trip

8/10 Very good

Overall everything is very good except for the breakfast is not worth it very simple and take way too long to serve..
Claudia, 3-night trip

10/10 Exceptional

They are really Nice people and everything was clean. Also is the best location
Oscarlin, 1-night trip

10/10 Exceptional

Rooftop was amazing
Yascara, 1-night trip

4/10 Fair

Love just the location, property in poor condition
Magdalena, 3-night trip

6/10 Good

Property was nice. They ran out of towels during our stay which was off putting, but all in all it was a good stay and it was in a good location close to the fun!
Carmita, 2-night trip

2/10 Poor

Horrible overall
Chris, 5-night trip