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Hotel Aquaterra

3.0 star property
Natales hotel with restaurant and bar/lounge

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Photo gallery for Hotel Aquaterra

Interior
Exterior
Lobby sitting area
Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds
Living area
At Hotel Aquaterra, start your day with a breakfast buffet and stay connected with in-room WiFi. With a coffee shop, bar, restaurant and helpful staff on site, this hotel offers the perfect blend of comfort and convenience.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Laundry facilities
  • 24/7 front desk
  • Non-smoking

Main amenities (10)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Coffee shop/cafe
  • 24-hour front desk
  • Computer station
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Free parking nearby
  • Free toiletries

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Double Room, 1 Double Bed

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
Private bathroom
Hair dryer
Daily housekeeping
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Triple Room, 3 Twin Beds

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
Private bathroom
Hair dryer
Daily housekeeping
  • 161 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Twin Room, 2 Twin Beds

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
Private bathroom
Hair dryer
Daily housekeeping
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Interior detail

Pristine Patagonia Hotel

  • Free breakfast
  • Free WiFi
9.4 out of 10, Exceptional, 50 reviews
The price is $64
$64 nightly
$64 total
May 19 - May 20
Pristine Patagonia Hotel
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About the neighborhood

Map
Manuel Bulnes 299, Natales, 6160000, 6160000

What's nearby

  • History Museum - 1 min walk - 0.1 km
  • Puerto Natales Casino - 3 min walk - 0.3 km
  • Plaza de Armas - 4 min walk - 0.4 km
  • Costanera - 6 min walk - 0.5 km
  • Mirador Cerro Dorotea - 16 min walk - 1.4 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive
  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.8 miles/181.5 km

Restaurants

  • ‪Pizzeria Mesita Grande - ‬5 min walk
  • ‪Asador Patagónico - ‬5 min walk
  • ‪La Disquería Natales - ‬1 min walk
  • ‪Pizzeria Napoli - ‬5 min walk
  • ‪El Bote - ‬1 min walk

About this property

Hotel Aquaterra

When visiting Natales, Hotel Aquaterra is a great choice to consider. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
    • Free offsite parking within 66 ft
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Room amenities

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Policies

This property does not have elevators.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales

Frequently asked questions

Does Hotel Aquaterra offer free cancellation for a full refund?

Yes, Hotel Aquaterra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Aquaterra?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Aquaterra?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Hotel Aquaterra?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.

Is there an onsite casino at Hotel Aquaterra?

No, this hotel doesn't have a casino, but Puerto Natales Casino (3-min walk) is nearby.

Are there restaurants at or near Hotel Aquaterra?

Yes, there's an onsite restaurant.

What's the area around Hotel Aquaterra like?

Hotel Aquaterra is a short 1-minute walk from History Museum and 3 minutes' walk from Puerto Natales Casino.

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Hotel Aquaterra Reviews

Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Service staff
Breakfast
Room
Location
Bathroom
Luggage
Restaurant
Towns

What guests liked

  • Breakfast options were good and a solid start to the day. (9 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great night stay.
Ian, 1-night trip

8/10 Very good

Very friendly and accommodating staff

My mother and I only stayed one night but we enjoyed it. Every staff member was so friendly and eager to make our stay comfortable. We had to check out before breakfast hours since we had a bus to take and they prepared an early breakfast for us. The room was quite small but it was just fine for a night.
Manon, 1-night trip

8/10 Very good

Acquaterra is a gem

Lovely one-night stay at Aquaterra. Everyone working there was friendly and helpful, the room was cute and cozy, and the included breakfast was quite nice.
1-night trip

8/10 Very good

Easy stay in Puerto Natales

Service was excellent. We were able to store bags while hiking the W trek, they packed a breakfast “to go”. However, rooms were small. There was a common sitting room that was nice. Cab fare to the bus depot was 2,000 pesos or about $2 USD.
Teresa, 1-night trip

10/10 Exceptional

My wife and I chose to stay at Aquaterra twice because we liked the reviews and the costs. We are glad we did. The location is great, the staff is wonderful, and the breakfast was a solid start to the day. The check in process was easy and the bed was super comfy. The restroom was nice for two people and there was a nice sitting area outside the rooms. The staff was very resourceful and very helpful with all our needs. We would recommend staying at the Aquaterra if you are ever in Puerto Natales. Great stay, great memories.
Jamie, 1-night trip

10/10 Exceptional

great hotel, beautiful clean rooms and good breakfast in the morning. very walkable to pretty much everything around town
Nicole, 1-night trip

8/10 Very good

Staff was nice and helpful. Location was great.
Shujie, 1-night trip

10/10 Exceptional

Besides the hotel being beautiful, the staff was very helpful
Gloria, 3-night trip

10/10 Exceptional

Clean, friendly staff. The breakfast was great!

10/10 Exceptional

Great stay Basilio is so nice and helped me with my stay. Nice staff all around. Great hotel!
Brian, 2-night trip

10/10 Exceptional

Great stay!

Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.
Dusty, 2-night trip

10/10 Exceptional

Patagonia family trip

Very friendly and helpful staff. Excellent location. Great breakfast
Pieter E, 3-night trip

10/10 Exceptional

Cozy and clean place to stay in the center of town, with lovely staff. Perfect place to stay before and after a trek- they held my luggage for me while I was in the park.
HEATHER, 2-night trip

10/10 Exceptional

It is very nice place with clean rooms. Breakfast was good. Friendly staff as well.
Apsara, 1-night trip

10/10 Exceptional

we stayed there for 1 night. Very nice staff. The hotel deco was fantastic1 Their warm breakfast is very good too.
Tracy, 1-night trip

10/10 Exceptional

Can’t wait to return

Amazing hotel. We stayed in 5 during our time in Patagonia and this was our favourite. Super clean, nice linens, the best customer serivice, centrally located and even the restaurant in the hotel was spectacular. Would stay here again
Sultaan, 2-night trip

10/10 Exceptional

Polite and kind staff, the property delivers what is on the website
Ana Paula, 3-night trip

8/10 Very good

Like the convenient location to good restaurants eg Bote we appreciated to be able to have earlier breakfast bc of early tours if you have a car either you park on street or there is one parking spot in rear of hotel difficult to park but gets secured by gate Very nice room to relax bc rooms are rather small bathroom needs update and no more plastic shower curtain please think of our environment
Sibylla, 3-night trip

10/10 Exceptional

Great place to stay

Great hotel in great location. Very friendly and helpful staff. Rooms were clean and comfortable. Bathrooms were a little small but clean. Free breakfast was excellent. They stored our luggage for free while we hiked the "O". Will definately stay here again when i return.
Alex, 1-night trip

10/10 Exceptional

Loved it!

Loved it! Very cute and rustic. Great location. Great service and hospitality! Would stay here again.
Anjali, 1-night trip

10/10 Exceptional

We loved the walkability to restaurants and seeing the town. Wifi does not work in rooms futher into the hotel, but this was a minor frustration at most. Staff was incredible and good breakfast options.

10/10 Exceptional

Great aervice during a planned city power outage. I felt taken care of and was helped quickly despite no computer or internet available to assist check-in process.
Logan, 1-night trip

10/10 Exceptional

Flexible, professional, Accommodating
Michael, 1-night trip

8/10 Very good

Hotel staff was great; rooms were good, but the bathrooms are a bit small. If you get a room at the front of the hotel (as we did) there is a good deal of road noise. It does taper off at 1130PM or so, but is back at 6AM. Breakfast was good.
Michael, 1-night trip

8/10 Very good

They were very nice and incredibly accommodating. We showed up before a backpacking trip with many questions on how to get to the Torres del Paine national park. They help out immensely. They held a room for us as we worked out the bus and ferry schedule and were able to stay there. My only disappointment was the wifi was pretty spotty but the people and accomodations were fantastic.
Benjamin, 1-night trip